Shipping policy

Shipping policy

SHIPPING (United States)

Standard Shipping (2-5 Business Days) in the United States is $8.00. All orders will be sent using either USPS, FedEx Ground or UPS (Light) at our discretion depending on your order size. Once dispatched, please allow 2-5 business days for your order to be in transit with the courier.

SHIPPING TERMS

Standard Order Processing

  • We aim to process all in-stock orders within 48 hours (excluding weekends) although in busy periods it can take longer.
  • If your order includes backorder or pre-order items, it will not be dispatched until all items are in stock.

Separate Parcels

Please be aware that your order may be fulfilled from multiple locations, resulting in items being shipped in separate parcels. This helps expedite delivery for you. Rest assured, you will still receive all your items, even if they arrive in separate shipments.

Busy Periods

  • During special edition drops, holiday seasons, or sales, we may experience high order volumes. While we always strive to dispatch orders swiftly, these busy periods could lead to slightly extended dispatch times. Your understanding and patience are appreciated.

If your order has not arrived within the times listed above, it may still be in transit. If it hasn't arrived, let us know and we will do everything we can to help. Please note that shipments cannot be reported as lost with the delivery company until 10 working days have elapsed.

BACKORDERS / PRE-ORDERS

Payment for all orders, including backorders and pre-orders is always taken immediately at checkout.

Any orders containing backorder or pre-order items won't be dispatched until all items in the order are available. Please place a separate order if you need other in-stock items sooner!

Whilst we will always try and give an estimated ship date of any backorder / pre-order items, this can only ever be an estimate based on the latest information we have available from our supply chain partners. We cannot guarantee any ship dates, so please only use them as a rough guide. If we know an item will be delayed, we will update the estimated ship date on the item.

You can cancel your order up to 1 hour after placing it by using the 'Need Help?' widget in the bottom right corner.